BOOKING POLICY:

A CREDIT CARD IS REQUIRED TO BOOK AN APPOINTMENT.

CANCELLATION POLICY

WE ASK THAT YOU KINDLY GIVE US A 24 HOUR NOTICE IF YOU SHOULD NEED TO RESCHEDULE YOUR APPOINTMENT. FALURE TO CONTACT US IN THIS TIME FRAME WILL RESULT IN A 50% CHARGE OF YOUR BOOKED SERVICES. A NO SHOW-NO CALL WILL RESULT IN 100% CHARGE OF YOUR BOOKED SERVICES.

LATE POLICY- IF YOU ARRIVE 15 MINUTES LATE YOUR APPOINTMENT TIME MAY BE REDUCED AND YOUR SERVICE TIME MAY NEED TO BE ADJUSTED OR RESCHEDULED. ARRIVING LATER THAN 15 MINUTES IS CONSIDERED A CANCELLATION WITH NOTICE.

PAYMENT POLICY

WE ACCEPT CASH AND ALL MAJOR CREDIT CARDS

REFUND-RETURN POLICY

ALL SERVICES ARE NON REFUNDABLE UNUSED/UNOPENED PRODUCTS CAN BE RETURNED OR EXCHANGED AFTER 14 DAYS OF PURCHASE

ADJUSTMENT POLICY

IT IS IMPORTANT TO US THAT YOU LOVE YOUR HAIR. IF ANY ADJUSTMENTS ARE NEEDED PLEASE CONTACT US WITHIN 72 HOURS OF YOUR SCHEDULED APPOINTMENT.

PRIVACY POLICY

YOUR PRIVACY IS IMPORTANT TO US. OPALESCENCE HAIR & CO. WILL NEVER SHARE OR SELL OUR GUESTS INFORMATION TO ANY OUTSIDE PARTY. ALL PERSONAL AND FINANCIAL INFORMATION IS STORED TO IMPROVE YOUR SERVICE AND IT IS USED FOR BOOKING AND PAYMENT PURPOSES. ALL ONLINE BOOKINGS AND TRANSACTIONS ARE MADE THROUGH A SECURE SITE.

At Opalescence Hair & Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book services, or receive SMS communications from us.

• Information We Collect: We collect personal details such as your name, phone number, and email when you schedule an appointment or sign up for SMS notifications.

• How We Use Your Information: We use your data to confirm appointments, send reminders, and provide promotional offers.

• Opting Out: You can unsubscribe from SMS communications at any time by replying “STOP” to our messages.

• Data Protection: We do not sell or share your personal data with third parties.

For any privacy-related questions, please contact us at opalescencehairco@gmail.com

TERMS AND CONDITIONS

RIGHT TO REFUSE POLICY-

OPALESCENCE HAIR & CO. HAS THE RIGHT TO REFUSE SERVICE. WE HAVE THE RIGHT TO REFUSE SERVICES TO ANYONE HAVING UNREASONABLE OR UNREALISTIC EXPECTATIONS AND GUESTS DEMONSTRATING INAPPROPRIATE BEHAVIOR

CHILDREN POLICY-

WE LOVE ALL CHILDREN AND WANT TO KEEP THEM SAFE. WE PLEASE ASK THAT ALL CHILDREN 18 YEARS AND UNDER RECEIVING A SERVICE ARE ACCOMPANIED BY AN ADULT.

COLD/FLU/SICK

IF YOU ARE SICK ON THE DAY OF YOUR APPOINTMENT WE KINDLY ASK THAT YOU RESCHEDULE. WE WILL DO OUR BEST TO ACCOMMODATE YOU

EXTENSIONS/ BRIDAL

THESE SERVIES REQUIRE ADDITIONAL TIME AND PRODUCT- A DEPOSIT AND CONSULTATION ARE REQUIRED BEFORE BOOKING THESE SERVICES. THE DEPOSIT WILL GO TOWARDS YOUR FINAL SERVICE TOTAL.

CLOTHING AND ITEM PROTECTION

WE OFFER COLOR ROBES AND WANT TO MAKE SURE YOU KEEP YOUR CLOTHES AND ITEMS SAFE. WE HAVE A PLACE TO HANG YOUR ITEMS SAFELY. OPALESCENCE HAIR & CO. IS NOT RESPONSIBLE FOR ANY STAINING OR DAMAGES TO CLOTHING OR PERSONAL ITEMS.